Convergys Signs Agreement with Major Communications Company    to Provide Relationship Management Support


February 14, 2008

Convergys Corporation has signed a three-year master agreement with a potential value up to $50 million, expanding its relationship with a US-based communications provider, a Fortune 500 company.

Convergys is providing the company’s high-speed Internet customers with live-agent technical support.  Convergys began taking customer calls in late January.

Convergys provides innovative solutions that drive more value from our clients’ everyday interactions with their customers and employees.  In delivering relationship management solutions, we are able to deploy the optimal mix of live agent and automation (speech and IVR, e-mail and Web self-service), as well as back office support to meet our clients’ performance objectives.