Wireless
Operators in BRIC Countries Not Doing Enough to Sell Mobile
Data says Pyramid Research Study
Nov. 9, 2005
Pyramid Research estimates that
42% of the roughly 1.05bn new mobile subscribers over the next
five years will come from the BRIC countries - Brazil, Russia,
India and China. According to a recent study, 20% to 50% of
mobile subscribers surveyed in BRIC countries said they had
not received much information from their service provider
about the types of mobile data services available to them or
how to use them. In India and China, roughly 20% of the
wireless subscribers surveyed reported they hadn't been
educated by their carrier about mobile data services, while in
Brazil and Russia, nearly half felt they hadn't received much
information about available services or how to use them.
"It appears that operators
should not be hasty in making positive assumptions regarding
subscriber awareness of mobile data services; our survey
suggests that as many as half of subscribers in some countries
simply do not know about mobile data," comments Pyramid
Research senior analyst Nick Holland. "With 3G on the
horizon in most regions, it would be unfortunate if data
revenues didn't materialize as anticipated due to nothing more
than a lack of end user education."
The majority of wireless
subscribers interviewed in the survey identified themselves as
wireless data users, with only 20% saying they had never used
a wireless data service. The reasons for not using mobile data
varied, but roughly a quarter of non users said they saw no
value to the services. More alarming to wireless operators
should be the 12% of non-wireless data users in the survey who
said they didn't know if the services were available to them,
20% who thought they were too complicated or difficult to use,
and 10% who said they were too expensive.
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