Cincinnati Bell Renews Contract with Convergys for Relationship Management Services

Cincinnati Bell Inc.  has renewed its contract with Convergys for five years, extending the relationship the companies have enjoyed for more than 10 years. The new contract, which runs through 2013, also contains two one-year renewal options.

As part of the contract renewal, Convergys will continue to provide state-of-the-art processing services including provisioning, activation, usage management, and billing for the wide range of services and bundled offerings Cincinnati Bell makes available to its wireline and wireless customers. Convergys will also provide wireline and wireless application development and maintenance services.

“Cincinnati Bell is pleased to extend its long-standing relationship with Convergys,” said Brian Ross, chief operating officer of Cincinnati Bell. “By utilizing Convergys’ suite of processing solutions and services, we will continue to advance customer relationships while achieving important cost reductions in our business.”

“Convergys has been a partner with Cincinnati Bell for more than 10 years, performing strategic activities that have enabled this trend-setting communications company to compete and differentiate itself more effectively, achieve cost synergies, expand its footprint, and improve productivity,” said Jim Boyce, president of Convergys North America. “We will continue to support Cincinnati Bell as it launches new and exciting offerings to its subscribers into the future.”

Convergys serves clients in the global communications industry by providing and managing complex billing and information software that addresses all segments of the communications industry. Convergys combines its innovative business support system (BSS) software and unique operational expertise in relationship management to provide solutions that enable clients to rapidly and cost-effectively provide innovative services, maximizing customer lifetime value.