Indonesian Telecom Company Goes Live with Convergys Billing and Care Platform for Pre- and Post-Paid Services

PT Hutchison CP Telecommunications (HCPT) has gone live with Convergys’ Infinys (r) Rating and Billing solution. Infinys is integrated with HCPT’s intelligent network providing real time charging and balance management functions for all pre- and post-paid services. HCPT offers innovative and affordable mobile communication services on the GSM network to the Indonesian market and is a subsidiary of Hutchison Telecom International Limited (NYSE: HTX) (SEHK: 2332).

“Convergys’ billing and care solution is our core business application allowing us the ability to offer our customers competitive and creative product packages,” said John Shen, Chief Technology Officer, HCPT. “Having a single convergent platform for both our pre- and post-paid subscribers significantly improves our time to market with new services and our operational efficiency.”

“This solution will assist us greatly in providing an accurate calculation on user communication cost and enabling HCPT to deliver on-time billing to its customers,” said HCPT President Director Rajiv Sahwney, expressing the same opinion. ”Billing is one of the most crucial elements in this industry, both for the operator and the customer. Therefore, we need to be sure of the capability of the solution that is offered by the application provider. We are confident that Convergys is capable of meeting our needs.”

“Infinys is unique in that it is a single, scalable, and real-time rating and billing engine able to support the widest array of converged voice and data service regardless of payment method,” said Iain Hackett, Convergys Vice President, Asia Pacific Region. “With Infinys, HCPT can segment its subscribers by preferences and usage patterns rather than having it artificially imposed by payment choices.”