Convergys and Cellular South Renew Contract for Relationship Management Solution


Convergys Corporation will continue to provide Cellular South with an end-to-end business support solution for the provisioning, usage mediation, billing, and associated customer support of its wireless telecommunications services.  Cellular South is one of the largest privately held wireless providers in the United States and is licensed to provide wireless service to a population of more than five million people in the southeast United States.  The company has been using the Convergys solution for the past five years.

Under terms of a new 2-year licensing agreement, Cellular South will continue to operate the Convergys solution in Cellular South’s data center.

Convergys will provide system maintenance and support services, as well as application monitoring services and professional and consulting services.

The Convergys solution is a major part of Cellular South’s component-based architecture, and is integrated with Cellular South’s wireless network and several systems within its BSS/OSS environment.

“We are very satisfied with the Convergys solution, which provides us with a highly reliable, scalable, and flexible platform to support our subscribers and business customers with top notch provisioning, invoicing, and customer service support,” said Greg Latour, Senior Vice President of Strategic Development at Cellular South.

"We are delighted to continue our association with Cellular South, supporting its growing business needs with our software solutions, while also providing consulting and professional services to support its data center and system environment initiatives,” said Jim Boyce, president of Convergys, North America.